OUR SHIPPING + RETURNS POLICY
While we strive to have items in stock, most items are made to order. Standard orders please allow 2-3 weeks for us to create your piece. Custom orders please allow 4-6 weeks to create (a lot of drying time with clay that cannot be rushed).
All orders ship via UPS Ground and will arrive to you within 2-8 business days depending upon location. Unfortunately we cannot ship to Post Offices Boxes. You will receive an email when your order ships out with your UPS tracking information so you know when to expect your order to arrive. Please contact us for quotes on expedited shipping and international shipping.
All our Indikoi products are lovingly crafted by hand in our Bozeman studio. Each piece is unique and no two will look exactly the same, which is what makes them each special. We take great pride in the quality and craftsmanship of all the work we create and carefully inspect every piece before it is packed up.
It is important to us that our customers are happy with their purchase. All in-store and online purchases must be returned or exchanged within 14 days of of the date of purchase in store or the date it was delivered to you (shipped orders) and you must include the original proof of purchase or receipt. All items must be in original showroom condition and show no signs of use or wear. Items showing signs of use or are damaged from general wear and tear will not be accepted for return or exhange.
The customer is responsible for any and all return shipping charges. We recommmend packing the item carefully with all the original packing material and insuring the return delivery with your carrier. Items that arrive broken or damaged will not be credited back to the customer. Customers will have to file all damage claims with the carrier for any damages that occur during transit.
All custom work is made to order and is not returable or refundable. Sale items, imperfects, or clearance items are not returnable or refundable.
We carefully pack every item to arrive safely however, sometimes damages can occur in transit. Please contact us immediately so we can correct the problem and get you a new item. You will need to email us photo(s) of the damaged item at [firstname.lastname@example.org] and keep all the original packing material for carrier inspection. We will send a replacement item as soon as possible.