SHIPPING
While we strive to have products in stock, most items are made to order. Standard orders please allow approximately 2-6 weeks for us to create your piece. Custom orders please allow 6-10 weeks to create (a lot of drying time with clay that cannot be rushed). Lead times on shipping orders can vary. We do our best to get every order out as soon as possible.
All orders ship either UPS or USPS Standard Shipping and will arrive to you within 2-8 business days from the time of shipping depending upon the destination. You will receive an email when your order ships out with your tracking information so you know when to expect your order to arrive. Please contact us for quotes on expedited shipping and international shipping.
RETURNS
It is important to us that our customers are happy with their purchase. All in-person and online purchases must be returned or exchanged within 14 days of of the date of purchase or the date it was delivered to you (shipped orders) and you must include the original proof of purchase or receipt. All items must be in original showroom condition and show no signs of use or wear. Items showing signs of use or are damaged from general wear and tear will not be accepted for return or exchange.
The customer is responsible for any and all return shipping charges. We recommend packing the item carefully with all the original packing material and insuring the return delivery with your carrier of choice. Items that arrive broken or damaged will not be credited back to the customer. Customers will have to file all damage claims with the carrier for any damages that occur during transit.
All custom work is made to order and is not returable or refundable. This includes all hardwired lighting, custom sinks, custom lamps and custom pottery orders. Sale items, imperfects, or clearance items are not returnable or refundable.
DAMAGES
We take great pride in the quality and craftsmanship of all the work we create and carefully inspect every piece before it is packed up. We thoroughly pack items to carrier packing guidelines to insure every order arrives safely. However, sometimes damages can occur in transit. Please contact us immediately so we can correct the problem and get you a new item. You will need to email us photo(s) of the damaged item and box at hello@indikoi.com and keep all the original packing material for carrier inspection. We will send a replacement item as soon as possible.
